Prodotti

SurveyMonkey si presta a gestire qualsiasi caso d'uso ed esigenza. Esplora il prodotto e scopri cosa può fare per te.

Analisi basate sui dati da un leader globale nelle indagini online.

Integrazione con oltre 100 app e plug-in per lavorare meglio.

Moduli online personalizzati per raccogliere dati e pagamenti.

Sondaggi migliori e dati in tempi rapidi grazie all'IA integrata.

Soluzioni mirate per qualsiasi esigenza di ricerca di mercato.

Modelli

Misura soddisfazione e fedeltà al marchio dei tuoi clienti.

Scopri cosa rende felici i clienti per trasformarli in sostenitori.

Acquisisci informazioni utili a migliorare l'esperienza utente.

Raccogli informazioni di contatto da clienti, invitati e altri.

Raccogli e gestisci le adesioni al tuo prossimo evento.

Scopri le preferenze dei partecipanti per migliorare i prossimi eventi.

Scopri come ottenere risultati rafforzando il coinvolgimento.

Raccogli riscontri dai partecipanti per organizzare riunioni migliori.

Usa il feedback dei colleghi per una performance migliore.

Migliora i corsi e i metodi di insegnamento.

Scopri come gli studenti valutano il corso e la sua presentazione.

Scopri cosa pensano i clienti delle tue idee per nuovi prodotti.

Risorse

Linee guida per l'utilizzo di indagini e dei dati raccolti.

Articoli su indagini, suggerimenti per le aziende e tanto altro.

Tutorial e guide pratiche per l'uso di SurveyMonkey.

Come i migliori brand promuovono la crescita con SurveyMonkey.

ContattaciAccedi
ContattaciAccedi

Online shopping survey

Learn how to delight your online customers

How better to ensure customer delight and repeat business than to give shoppers an online experience well beyond their expectations?

And are you? For starters, you need to know if your customers love your product selection and pricing. Can they find the information they need online to make a buying decision? Is ordering quick and easy? Can they get assistance if and when they need it? Do they like your shipping and return policies? How easy is it to search your website and discover products?

Even a small business makes a big impression when you create opportunities for your customers to tell you exactly what they want. And online questionnaires are a terrific way to do so.

Ask for honest feedback, and then use it to create the online shopping experience that will win you loyal customers.

Survey your customers to find out if they’re enjoying their experience with your business. Identify areas of excellence and opportunity for improvement, and use that information to focus your investments.

Need a faster technology platform? Is it time to spruce up your site’s look and feel? Survey your users to evaluate and improve the online shopping experience you’re delivering.

Ask your customers to provide feedback on your products. What did they think of the quality and the cost? Is this a product they would buy online regularly? Find out if they would consider a regular auto-ship subscription for this product or others.

Referrals build businesses! Find out if your satisfied customers would happily recommend you to their family and friends. Poll them to discover if they would be willing to talk about your business or products through their social networks on Facebook, Twitter, Pinterest, and more.

Build better customer engagements online. Use surveys to get shoppers’ insights about your company, your products, and the quality of the online experience you’re delivering. Start with one of our survey templates and use it as is, or customize it to meet your needs.

Do you delight your customers? Use this survey to find out if you’re a pleasure to do business with, and if your customers would happily recommend you to others.

No online experience is ever perfect, but every challenge is an opportunity to woo and win a customer. Survey your shoppers after an engagement with a customer service representative and find out if that moment of truth delivered the happy outcome you want.

Just introduced or testing a new product? Survey your shoppers for feedback. Use PopUps to target customers who purchased the product to get their early assessment of selection, quality, and pricing.

Ask your site visitors how likely they are to buy online. Are there certain products they prefer to purchase – or do they have concerns about online shopping? Use this information to fine-tune their experience on your site, including what merchandise you’ll offer for purchase online.

Dig a little deeper to understand how customers are using your site. Do they visit primarily to research a product? Do a little competitive shopping? Or purchase conveniently online? Use Filters to explore responses and determine if you’re offering shoppers the information and incentives they need to buy on your site.

to add a list of emails into SurveyMonkey and send a unique survey link through a message delivered by the SurveyMonkey mail server. You can then track individuals’ responses, including who has responded, who has not, and who has opted out.

Get the insights you need to develop your new product, determine pricing and placing, or shape your promotional offering. SurveyMonkey Audience gives you access to millions of respondents ready to provide the answers you need.

Try these tactics to encourage customers to complete your surveys.

Keep your surveys short and sweet. Know your objective, and ask only for the information you need.

Use a friendly, welcoming tone. Dabble in light humor if appropriate – but know your audience; humor can be subjective.

Little incentives like a small discount or entry into a drawing can help you obtain more responses.

Let your customers know how the feedback you’re gathering is contributing to their improved online shopping experience.

Elenco dei toolkit

Scopri i nostri toolkit, progettati per aiutarti a sfruttare i feedback per il tuo ruolo o settore.

Dai slancio al tuo business con i moduli d'ordine online

Crea e personalizza moduli d'ordine e ricevi pagamenti per i tuoi prodotti o servizi, oppure usa uno dei nostri modelli per iniziare in pochi minuti.

Raccogli feedback utile e fruibile con i moduli di valutazione online

Sfrutta l'efficacia del feedback con i moduli di valutazione online di SurveyMonkey. Prova subito il nostro generatore di moduli!

Linee guida per la conduzione di indagini

Scopri le nostre linee guida per ottenere il massimo dalla tua prossima indagine. Puoi iniziare oggi stesso, GRATIS!