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Product Satisfaction Survey
1.
On a scale of 0 to 10,
How likely is it that you would recommend this product to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
2.
Overall, how satisfied or dissatisfied are you with [PRODUCT]?
Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
3.
Which of the following words would you use to describe [PRODUCT]? Select all that apply.
Reliable
Useful
Intuitive
Ineffective
Confusing
Affordable
Overpriced
Unreliable
None of the above
4.
How easy or difficult is it to use [PRODUCT]?
Very easy
Somewhat easy
Somewhat difficult
Very difficult
5.
How well does [PRODUCT] meet your needs?
Very well
Somewhat well
Not so well
Not at all well
6.
What would you improve about [PRODUCT]?
7.
How long have you been a customer of our company?
Less than six months
Six months to a year
1 - 2 years
3 or more years
8.
How likely are you to purchase another product from us in the future?
Very likely
Somewhat likely
Not so likely
Not at all likely
9.
Do you have any other comments, questions, or concerns about [PRODUCT]?